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Privacy Policy
Last updated: February 2, 2026

 

Who we are
Changing Lanes Counseling Services (“CLCS,” “we,” “us”) provides counseling services and educational workshops. This policy explains how we collect, use, and protect information when you visit changinglanescounseling.com, join a workshop, or contact us.

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What we collect

  • Information you provide: name, email, phone, booking details, survey responses, and messages you send us.

  • Purchase details (for workshops): billing name, email, and transaction info (processed securely by our payment provider; we do not store full card numbers).

  • Usage data: cookies, IP address, device/browser info, and pages viewed (via our website platform and analytics tools).

 

How we use information

  • Provide and manage bookings, payments, reminders, and event communications.

  • Send service messages (e.g., confirmations, policy updates) and—with your consent—workshop/news updates.

  • Improve our website and services, troubleshoot issues, and prevent fraud/abuse.

 

Health & counseling information
CLCS takes client privacy seriously. Do not submit Protected Health Information (PHI) through general website forms. Therapy services are documented and protected in our HIPAA-compliant systems separate from this website. For clinical matters, we will use approved channels.

 

Legal uses

  • Perform a contract (e.g., your booking).

  • Legitimate interests (e.g., site security, service improvement).

  • Consent (e.g., newsletters—you can unsubscribe anytime).

  • Compliance with law.

 

Sharing
We share information with:

  • Service providers (website host, email, scheduling/booking, payments, analytics) strictly to operate our services.

  • Legal and safety purposes if required by law or to protect rights and safety.
    We do not sell your personal information.

 

Cookies & analytics
We use cookies for site functionality, performance, and (if enabled) analytics. You can control cookies in your browser. See our cookie banner for choices.

 

Data retention
We keep information only as long as needed for the purposes above, legal/accounting requirements, and to resolve disputes.

Your choices

  • Access, update, or delete certain info by contacting us.

  • Opt out of marketing emails by using the unsubscribe link.

  • Request we limit certain processing where applicable.

 

Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

 

Children’s privacy
This website is not directed to children under 13. If you believe a child provided personal information here, contact us to remove it.

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Contact us
Questions or privacy requests:

info@changinglanescounseling.com

 

Mailing address:

LaKendra Johnson, Changing Lanes Counseling Services

34194 Aurora Road

Solon, OH 44139

 

Changes to this policy
We may update this policy from time to time. The “Last updated” date reflects the latest version. Material changes will be highlighted on this page.

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